- Solutions facilitate face-to-face collaboration with clients and contacts worldwide across 90 sites and 11,000 employees, to increase productivity, reduce downtime and travel costs.
Polycom, Inc. (Nasdaq: PLCM), the global leader in open standards-based unified communications and collaboration (UC&C), have announced that Lonza, one of the world's leading suppliers to the pharmaceutical, healthcare and life science industries, is using a combination of Microsoft® Lync™ Server 2010 and Polycom® RealPresence® video solutions, implemented by Polycom service provider partner Orange Business Services, to provide an end-to-end unified communications and collaboration solution to over 11,000 staff across 90 sites around the world.
Lonza employees, who are based in multiple locations and involved in a wide range of chemical and biological active pharmaceutical projects from research to final product manufacture, can now securely communicate via video, voice, instant messaging, and presence no matter where team members are located. Lonza has also extended their video collaboration to include Polycom® RealPresence® Immersive video suites (Polycom® OTX™ series) and Polycom® RealPresence® Room video solutions (HDX® 8000), all powered by the Polycom® RealPresence® Platform – an interoperable and comprehensive UC&C software infrastructure for universal video collaboration.
The RealPresence Platform delivers a highly personalised experience to every user, where staff can click a name on their Lync contact list and instantly connect and collaborate together, face-to-face via Polycom video on their desktop or in a conference room-based system to bring people together in high definition.
“We chose Polycom primarily for their experience and reputation; secondly, the interoperability with other systems; and thirdly because of the strength of its strategic relationship and commitment to integrate with Microsoft Lync,” said Ernst Hutter, Head of Global IT Infrastructure, Lonza. “The combination of Microsoft Lync and Polycom video collaboration has significantly changed our way of working in the last two years. We have more and more home users and this has allowed the organisation to implement a more flexible working environment, so employees can work more effectively away from the office and securely join video meetings from home or on the move.”
Video Bridges the Distance among Global Locations for the Lowest TCO
Dispersed over many different business groups and locations, Lonza has seen global collaboration increase through the use of high-definition multi-party video conferences, enabling teams to gather information together and collaborate on documents live over video. One of initial driving forces behind Lonza utilising video collaboration was to reduce its travelling costs, but after a while they discovered another important aspect, it saves time and makes the team more productive.
They found that conducting meetings over video avoided the time taken to plan for a meeting involving travel. The use of video conferencing bridges the distances between global locations to cross both language and cultural barriers as video collaboration has become central to the way Lonza does business and the travel desk now encourages employees to use video instead of travelling to meetings.
More Efficient and Personalised Collaboration
The Polycom OTX immersive video suites and HDX Room video solutions are being used by all Lonza employees for a wide variety of meetings – from management and board meetings, to facilitating inter-departmental meetings and expediting quality control group meetings. Additionally, HR use the rooms for global training and interviews without the need to travel.
Improved Productivity and Work-life Balance
Lonza have seen a major adoption of video conferencing as it empowers staff to communicate and collaborate whilst experiencing the benefits of increased flexibility. Staff now have more time to do their jobs and be more productive rather than be tired from jetlag due to travelling from Europe to China to the United States. Video collaboration provides Lonza with flexibility and speed, enabling them to meet people within the same week without the need for travel.
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