Community Health Centers Make Substantial Gains in Health Information Technology Use

The new survey finds that, in 2013, the majority of FQHCs expressed concern about the likely rise in demand, with staffing a primary worry. As health center leaders look to the coming year, 83 percent believe physician supply will be a major or minor problem, and 73 percent say recruiting and retaining sufficient numbers of nurse practitioners and physician assistants will continue to be a problem. The new survey finds that, in 2013, the majority of FQHCs expressed concern about the likely rise in demand, with staffing a primary worry. As health center leaders look to the coming year, 83 percent believe physician supply will be a major or minor problem, and 73 percent say recruiting and retaining sufficient numbers of nurse practitioners and physician assistants will continue to be a problem.

Use of electronic health records increased 133 percent in federally qualified health centers (FQHCs) between 2009 and 2013, according to a new Commonwealth Fund survey of health center leaders.

Spurred by federal investments and financial incentives to more fully embrace health information technology (HIT), 85 percent of FQHCs reported they had achieved advanced HIT capabilities in 2013—meaning they could perform at least nine of 13 key functions, such as electronically prescribing medications. The rate in 2009 was just 30 percent. In fact, FQHCs adopted HIT at higher rates than office-based physicians, including large practices and large integrated health care systems.

FQHCs, sometimes called community health centers, provide care to people regardless of their ability to pay or health insurance status.

In 2012, the centers treated 21 million people, of whom nearly eight of 10 had public insurance or were uninsured.

The new report, which draws on findings from the 2013 Commonwealth Fund National Survey of FQHCs, a follow-up to a 2009 survey, examines how FQHCs are preparing for the anticipated increase in health care demand as people gain insurance through the Affordable Care Act (ACA).

The new survey finds that, in 2013, the majority of FQHCs expressed concern about the likely rise in demand, with staffing a primary worry. As health center leaders look to the coming year, 83 percent believe physician supply will be a major or minor problem, and 73 percent say recruiting and retaining sufficient numbers of nurse practitioners and physician assistants will continue to be a problem.

“Community health centers are a critical component of the health care safety net, and they will continue to treat uninsured individuals, even as the percentage of people with coverage increases,” said report coauthor Melinda Abrams, The Commonwealth Fund’s Vice President for Delivery System Reform. “As demand for their services increases, it will be essential for health centers to have the resources necessary to meet patients’ needs.”

Concerns about staffing at community health centers predate the ACA. According to the survey, 56 percent of FQHCs reported primary care physician shortages in 2013, a similar proportion as in 2009. Reports of a short supply of nurses, nurse practitioners, physician assistants, and dentists also remained relatively unchanged, with about one-third of health center leaders reporting workforce shortages in both 2009 and 2011.

According to the survey, community health centers were also successful at leveraging available resources to ensure access to care for their patients. While 58 percent of FQHCs anticipate maintaining the same quality of care to be a problem in the face of increased demand, health centers were preparing for expected changes by investing in expanded and better-integrated behavioral health services (53%), hiring new medical staff (31%), introducing telemedicine and other technologies that allow patients to access health care remotely (17%), and hiring staff to help patients apply for insurance coverage (69%).

“It’s encouraging to see how far community health centers have come in their health information technology use,” said Commonwealth Fund President David Blumenthal, M.D. “Their progress demonstrates that with concerted investment and support, substantial change is possible. It makes the case for continued investment to make sure these clinics can continue caring for some of our nation’s most vulnerable patients.”

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