At the operational level, managing a large volume of home care operations can be compared to a "supply chain management" workflow that is well known in other industries such as manufacturing. The "demand" are the clients and patients in the community who need specific services that require specialized skillsets potentially combined with complex care delivery schedules.
The "supply" is the cadre of employees, contractors, and other business partners who have the required skills, with the particular capacities to deliver them as dictated by regulation, availability, and other factors which may include the observation that your employees may pick up shifts at hospitals or residential care facilities. Given we are a service oriented business, we can consider this concept to be a service chain management workflow. The provider managing this complex workforce needs to control the quality of the service, reduce travel costs, ensure that the appropriate documentation is prepared, and confirm that the services have been delivered in order to facilitate payment. Procura's Advanced Workforce Management system is designed to solve the needs of high volume businesses.
"Group Scheduling, Cluster and Shift-based Scheduling, tiered authorizations, cascading billing rules, Procura's Scheduling Genius™ rules-based search algorithms, Procura Mobile for Smart Phone™, the upcoming Procura mHealth™ enhancement called Smart Sync™, our Employee Portal, Offers and Acceptance workflow, and our referral inbox solutions are tailored to service chain management requirements. This is why organizations with ten million all the way up to quarter-billion dollar budgets and higher select Procura's solutions and have actively contributed their ideas to our roadmap. We take the paper out of the business so that you can focus on 'peoplework'," states Isaac Alexander, Chief Software Architect of the Procura Group of Companies.
Smaller organizations may be able to accomplish these things on paper and via the memory of their coordinating personnel. As the business begins to scale beyond an employee headcount of 300+ per location, and into the thousands for regional or corporate call center management models, the need to bring improved efficiencies through automated workforce service management is required.
"It's no secret that just over 25 years ago I was an evening and weekend supervisor at a home care agency that was growing and had hit the inflection point where paper-based management and software half-measures no longer worked," says Scott Overhill, CEO of the Procura Group of Companies. "When I came to work for Procura in 1993 you can surmise where my areas of focus were when we redesigned the Procura solution. Procura's use of automation in the 'front office' workflow is unparalleled for that reason."