Nucleus Independent Living Enables Rapid Response to Care with CellTrak™

New solution platform enables apps that make data actionable.

Nucleus Independent Living a Non-Profit Health Service Provider of Community Support Services, serves the communities of Mississauga, Oakville, South Etobicoke, and 2 Supportive Housing sites in Toronto. Funded by Mississauga Local Health Integration Network and the Ontario Ministry of Health and Long Term Care, Nucleus embraces and has adopted the fundamental concepts of the Independent Living philosophy.

Nucleus was seeking a trusted partner to provide technology that would link resources and real-time alerts while delivering care. The technology needed to allow staff to link back to experts in the office to give rapid response to care issues. The strategy was that the staff in the field would link back to the office to direct them or contact resources to deliver the right care seamlessly with a simple to use mobile application that would work in and out of cellular coverage areas.

Beverley John, CEO/Executive Director, Nucleus Independent Living sat down for a post implementation interview to share her thoughts. "While technologies provide many benefits they can be disruptive in their implementation. Working with the CellTrak team we were able to get up and running with an easy to use solution for the entire Seniors Division care staff. It was important to us to leverage the current investment we have made in technologies that we use and add on new capabilities that would provide actionable data and improved workflow for our care team".

Home and community care is at the forefront of improving the access to healthcare across the care continuum and continues to be a major focus area for growth in staff and focus across healthcare. Homecare services include both medical and skilled nursing services and personal care services; including bathing, condition management, wellness, nutrition, and transportation services. Home health care can also include other services such as medical equipment and supplies, physical therapy and psychological services. The new CellTrak solution provided many benefits for Nucleus including but not limited to the following;

Fully mobilized workforce; Safety for staff; Improved quality; Late visits better managed; No shows are identified and managed immediately; Real two-way communication; Status change- new info can be shared and received in real time; Instant reporting; Increase privacy and security; Timely documentation; Locations and health conditions are kept private and secure; Data mining via portal/pulse: trends can be monitored and addressed promptly.

Nucleus was keen to use the new Alert Driven Management capabilities of CellTrak. This new feature includes the ability to set operational, clinical and systems alerts that improve quality and risk management for clients and staff. Alert driven workflow improves the agency efficiency in care delivery and preventing errors. Agency offices are sent targeted, actionable alerts via email and text to get real time insight into the performance of any visit. If an agency is dealing with underperformance issues or workforce scheduling challenges, alerts are sent to operations as to why this is happening, finance gets alerts on travel time and mileage optimization while systems receives alerts on device usage, data and security.

"Nucleus Independent Living was our initial project with Goldcare as the EMR system. With the integrated solution the new capabilities enable further enhancements in care delivery and quality that the team at Nucleus implemented very efficiently," shared Michael K. Wons, President and CEO of CellTrak Technologies, Inc.

CellTrak offers a family of mobile solutions built on the needs and input from the healthcare continuum. With solutions that start with an easy to use mobile device to empower your workforce to dynamically manage care delivery, care planning/coordination, and care team collaboration. CellTrak includes portal applications that provide real-time visibility and action for your entire care team.

Importantly, CellTrak enables any size agency a custom fit solution to allow more time spent on care and less on paperwork and redundant work. Together, CellTrak and leading Homecare providers across the globe partner to provide safety and better care for those in need.

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Agfa HealthCare Selects OnX as Canadian Managed Services Provider

OnX Enterprise Solutions, a leading enterprise data center IT solutions provider, today announced that the Company has been chosen as one of two preferred vendors in Canada to Agfa HealthCare, a leading provider of state-of-the-art diagnostic imaging and IT solutions for hospitals and other healthcare centers.

As an Agfa HealthCare preferred vendor, OnX can provide managed services, data backup, and disaster recovery solutions designed to help deploy Agfa HealthCare's imaging software to hospitals across Canada. Hospitals today are increasingly investing in software solutions to improve diagnostics and care, but often choose not to manage these solutions and data centers on their own. As a part of a joint solution, Agfa HealthCare will manage the diagnostic imaging software solutions, while OnX will supply the infrastructure in the company's managed data centers, including data backup, firewall security, OS management and end-to-end monitoring and reporting. For Canadian healthcare institutions that already have Agfa HealthCare's solution in place, OnX can provide secondary failover and disaster recovery.

"OnX has a very solid record and reputation in the healthcare industry with a dedicated healthcare team and the specific expertise we need from a managed services vendor," said Jeff Merrill, Vice President, Services, Agfa HealthCare North America. "The OnX team understands our issues including the application layer, and is committed to provide the needed support for data security, backup, and recovery, which are important in the delivery of quality care. We look forward to working with OnX's experienced Healthcare and Managed Services team to deploy our diagnostic software to healthcare organizations across Canada."

The healthcare industry is shifting to avoid large capital budgets for high availability and to improve time to deployment. OnX has a long and credible history of providing vital IT solutions to the healthcare industry, where security and high availability are major concerns. OnX's top-tier data center redundancy and SSAE16 certification offer peace of mind to healthcare organizations whose first priority is to keep their patient data secure. In 2014, Branham300 honored OnX Canada with the #5 ranking in the Top 25 ICT Professional Services, #5 ranking in Mixed-play Healthcare ICT Companies, and #17 ranking in the Top 250 Canadian ICT Companies.

"We are pleased to achieve preferred vendor status with a trusted healthcare integrated IT provider like Agfa HealthCare," said Paul Khawaja, President, OnX Canada. "Our focus and investments in providing the highest security measures and data center certification, coupled with our experienced and knowledgeable healthcare team makes us a great fit for clients in the growing healthcare industry. We especially look forward to a fruitful relationship with Agfa HealthCare and to helping them provide the best IT solutions available to their customers throughout Canada."

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Tips to Health IT Professionals for Gaining Competitive Edge in the Job Market

In honor of National Health IT Week Sept. 15-19, American Sentinel University offers tips to health IT professionals for gaining a competitive edge in the healthcare marketplace.

A recent study by HIMSS shows demand for qualified health IT professionals are at an all-time high and a candidate’s skill set is the differentiating factor when filling a position. The skill most desired is that of an IT professional that has clinical workflow and terminology experience. American Sentinel offers specialization in healthcare, giving students a competitive advantage in the clinical IT environment.

“Technology and healthcare are two ever-changing industries. When the two collide it creates dynamic and exciting challenges for health IT professionals,” says Blair Smith, Ph.D., dean of Informatics-Management- Technology programs at American Sentinel University. “Electronic Medical Record (EMR) implementation has become the focal point and while it offers tremendous capabilities, it also creates a multitude of challenges for today’s IT professionals. Those with in-demand skills will find themselves far more marketable.”

At the top of the list of challenges includes data management, application management, BYOD, patient privacy, HIPAA compliance, business intelligence and analytics and risk management. The HIMSS study found that a higher percentage of respondents said that their organizations were interested in either training current employees or hiring recent graduates to fill needed positions, but 85 percent of respondents said their organizations faced barriers meeting their health IT needs. The majority cited a lack of qualified talent and 40 percent of those surveyed said they have open positions for which they cannot find qualified talent.

“Employers want to hire candidates with a health technology degree or certification that are prepared from day one on the job,” says Smith. He says that it’s important for students to choose a degree program that is relevant to today’s industry needs. Smith details some of the must-have skills health IT professionals need to make themselves more marketable in the current healthcare market. “Look for programs that use immersive learning technology to foster program comprehension so that you can immediately apply what you learn to your work to positively impact your career,” he adds. “This will help differentiate you from other candidates and position yourself for a successful career in this fast-growing industry.”

Adaptability to Change. The ability to adapt to changing parameters is very important in healthcare because healthcare reform and government mandates are every-changing. “It’s important that health IT professionals be alert to the latest trends and be prepared for how it will impact your healthcare facility’s plan and goals,” says Smith.

Innovativeness. Healthcare is ever-evolving and health IT leaders will be challenged to think in new ways, adjust to change and lead change while creating new models of care. “The phrase ‘innovate or die’ has never been more true than now as we enter the transformation that is pivotal to the future of healthcare worldwide,” says Smith.

Communications Savvy. The race for information is on and the ability for health IT professionals to be adept at finding new and better ways to communicate greater amounts of data and information will become increasingly important. “The greatest leaders have always been able to rely on strong communication skills. Moving to a data driven culture presents new demands where the accelerated availability of data has rendered the decision of what is useful and what to communicate as important as how to communicate it,” adds Smith.

Applications Know-How. As health organizations begin looking for solutions to measure quality and standards, Smith says that IT professionals will play a critical role to guide them through the technology maze of applications and data management. -Security and Compliance. It is crucial that healthcare facilities be HIPAA-compliant and protect patient health records. This becomes more challenging for IT professionals when information is collected in one place and is required to move from one environment to another, says Smith. This has created a greater need for skills in the information management security side of healthcare.

Risk Management. Most healthcare organizations place a strong emphasis on data management and data security. This critical need to manage and protect this information has created a demand for IT professionals with this particular expertise. “Healthcare needs IT professionals that can create the appropriate structure to govern security and know how to protect information and address breaches from a compliance perspective,” says Smith. He says that it is crucial that healthcare organizations have a plan in place to address the potential losses and breach of information and know how to be protected in the future.

Business Intelligence and Analytics. Business intelligence (BI) and analytics are a way for healthcare organizations to aggregate better quality information. “The industry is currently putting greater emphasis on finding newer and more aggressive BI and analytics tools, which has created a higher demand for those IT professionals with these skills,” says Smith.

“As the healthcare industry continues to be a bright spot for the economy, IT professionals with the right education and skills will have ample opportunities to enjoy a long and promising career in this exciting field,” adds Smith. 

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