UPMC Partners with Vivify Health for Mobile Population Health and Chronic Care Management

UPMC is partnering with Vivify Health as a customer of and investor in its mobile population health solutions to remotely care for patients.

Vivify Health's technology is used by the nation's largest health organizations, representing more than 500 hospitals and payers, to efficiently manage, monitor and engage patient populations of all sizes and risk levels. Founded in 2009, Vivify was the first company to offer a Cloud-based solution for mobile population health and chronic care management using any consumer mobile device.

"After an extensive evaluation of a number of companies, Vivify Health clearly stood out to us as the one best aligned to deliver patient-centered remote care across UPMC's integrated payer/provider system," said Tal Heppenstall, President of UPMC Enterprises, the commercialization arm of UPMC which led the Vivify investment.  "As we deliver care under an increasingly risk-based reimbursement model, we are excited to become a customer, development partner and investor in Vivify's scalable population health management technology. Backing this kind of innovation to solve critical healthcare problems is at the heart of our mission at UPMC Enterprises."

Uniquely positioned for true population health management

Vivify Health solutions enable insurance and provider organizations to conduct virtual care visits, communicate seamlessly with patients and members, and remotely monitor any patient population, such as those with chronic illnesses. The solutions are tailored to patients of all levels of technology expertise, from an "instant-on" health kit for consumers with limited or no technology experience, to a bring-your-own-device (BYOD) solution for those who prefer to use their own devices, such as smartphones and tablets.

"Vivify's remote monitoring and communication technology is essential to making patients true partners in their care and providing the right services when and where they need them, increasingly at home," said Andrew Watson, MD, UPMC's Medical Director of Telemedicine and Vice President of UPMC International. "As an integrated healthcare delivery and financing system, we are focused on keeping patients well and out of the hospital, and that can happen only with affordable, easy-to-use technology like Vivify's."

Such flexibility to conform to the consumer's unique needs and comfort level has contributed to outcomes that Vivify reports with other customers, such as reducing readmissions by 65 percent, improving return on investment by 144 percent and achieving patient compliance and satisfaction rates well over 95 percent.

UPMC joins growing roster of customer investors

Vivify Health's other investors include several of the nation's largest health systems and health plans, including over 700 hospitals represented by Heritage Group and Ascension Ventures, followed by LabCorp and Envision Health.

As day-to-day users, customer-investors like UPMC take an active role in the continued development of the Vivify Health platform and the company's strategic direction. To that end, Brenton Burns, Executive Vice President of UPMC Enterprises, will join the Vivify Health board of directors. Enterprises' experienced product development team in Pittsburgh will also work with Vivify to enhance its solutions and to deploy them effectively across UPMC's vast system which covers virtually every aspect of care, including not only hospitals and physician offices but rehabilitation and senior living facilities.

"We are honored to partner with UPMC, one of the nation's most prestigious health systems, to advance its mission to provide outstanding patient care and shape tomorrow's healthcare with innovative population health technology," said Eric Rock, Vivify Health CEO. "We look forward to helping UPMC achieve unprecedented outcomes for its patients as part of its commitment to patient-centered, affordable care."

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Nucleus Independent Living Enables Rapid Response to Care with CellTrak™

New solution platform enables apps that make data actionable.

Nucleus Independent Living a Non-Profit Health Service Provider of Community Support Services, serves the communities of Mississauga, Oakville, South Etobicoke, and 2 Supportive Housing sites in Toronto. Funded by Mississauga Local Health Integration Network and the Ontario Ministry of Health and Long Term Care, Nucleus embraces and has adopted the fundamental concepts of the Independent Living philosophy.

Nucleus was seeking a trusted partner to provide technology that would link resources and real-time alerts while delivering care. The technology needed to allow staff to link back to experts in the office to give rapid response to care issues. The strategy was that the staff in the field would link back to the office to direct them or contact resources to deliver the right care seamlessly with a simple to use mobile application that would work in and out of cellular coverage areas.

Beverley John, CEO/Executive Director, Nucleus Independent Living sat down for a post implementation interview to share her thoughts. "While technologies provide many benefits they can be disruptive in their implementation. Working with the CellTrak team we were able to get up and running with an easy to use solution for the entire Seniors Division care staff. It was important to us to leverage the current investment we have made in technologies that we use and add on new capabilities that would provide actionable data and improved workflow for our care team".

Home and community care is at the forefront of improving the access to healthcare across the care continuum and continues to be a major focus area for growth in staff and focus across healthcare. Homecare services include both medical and skilled nursing services and personal care services; including bathing, condition management, wellness, nutrition, and transportation services. Home health care can also include other services such as medical equipment and supplies, physical therapy and psychological services. The new CellTrak solution provided many benefits for Nucleus including but not limited to the following;

Fully mobilized workforce; Safety for staff; Improved quality; Late visits better managed; No shows are identified and managed immediately; Real two-way communication; Status change- new info can be shared and received in real time; Instant reporting; Increase privacy and security; Timely documentation; Locations and health conditions are kept private and secure; Data mining via portal/pulse: trends can be monitored and addressed promptly.

Nucleus was keen to use the new Alert Driven Management capabilities of CellTrak. This new feature includes the ability to set operational, clinical and systems alerts that improve quality and risk management for clients and staff. Alert driven workflow improves the agency efficiency in care delivery and preventing errors. Agency offices are sent targeted, actionable alerts via email and text to get real time insight into the performance of any visit. If an agency is dealing with underperformance issues or workforce scheduling challenges, alerts are sent to operations as to why this is happening, finance gets alerts on travel time and mileage optimization while systems receives alerts on device usage, data and security.

"Nucleus Independent Living was our initial project with Goldcare as the EMR system. With the integrated solution the new capabilities enable further enhancements in care delivery and quality that the team at Nucleus implemented very efficiently," shared Michael K. Wons, President and CEO of CellTrak Technologies, Inc.

CellTrak offers a family of mobile solutions built on the needs and input from the healthcare continuum. With solutions that start with an easy to use mobile device to empower your workforce to dynamically manage