Proactive Audiology Marketing And A Spotlight On Process Boosts Patient Referrals Plus Delivers Time And Cost Savings At East Kent

A 125% increase in patient referrals and patient satisfaction scores of 98%* have been achieved by East Kent Hospitals University NHS Foundation Trust over the past year via a proactive approach to marketing its audiology services.

Time and cost savings within the department have also been gained by utilising specialist audiology workflow equipment and streamlining processes and resources.

At the end of 2010 the department was on average fitting 200 hearing instruments a month. Today it averages 450 per month as patients vote with their feet and select the East Kent NHS services for their audiology care. A sustained year of promotion via marketing support from Siemens Hearing Instruments has involved the development of marketing materials and communication strategies. Leadership within the Audiology Department has also created a commercially savvy culture where the team of 15 audiologists and 7 assistant technical officers understand the pressures of bringing patients in and providing a good experience. This has resulted in the proactive and regular delivery of marketing leaflets across the wide geographic area to community events such as WI meetings and GP Practices. Furthermore, a strong network of audiology volunteers has been developed to resource drop in clinics for hearing instrument re-tubing and battery replacements in libraries, church halls and nursing homes.

Tightening up working practices and resource restructuring have also delivered time and cost savings internally at the 10 audiology sites located at hospital, community and GP Practices managed by Audiology Services at East Kent Hospitals University NHS Foundation Trust. This includes changing the structure of the team and introducing specialist areas to band 6 audiologists, keeping people focused on learning what they are interested in, making the most of CPD, and enabling the sharing of knowledge to band 5 audiologists through a mentor programme.

Close relationship working with the key audiology equipment manufacturer also keeps knowledge and training on clinical, technical and business topics high in the department with a representative regularly attending the department meetings. Additionally, the stock control process has been re-organised to achieve cost savings with one person now responsible for ordering across all the sites.

Regular audits are conducted and minimum and maximum stock level target have been set. The department is also gaining cost savings by making full use of Siemens’ reconditioning service when spare instruments are needed. The use of a specialist audiology application ‘AutoFit’ for measuring Real Ear Measurements (REMs) during the hearing instrument fitting process has helped shave off 30 minutes from each appointment, reducing to 45 minutes. This gives the audiologist more time to counsel the patient during the appointment or schedule in more sessions during the working day.

The cost equivalent of time saved each day by undertaking automated REMs has been calculated as approximately £10,000 per year, per audiologist.

“The marketing initiative and guidance we receive from Siemens gives us confidence to thrive in the current health environment, but we are not complacent. At present we are a big fish in the audiology pond in our area but this could change as other private providers come in to offer similar services,” states Tina Beckham, Audiology Service Manager at East Kent Hospitals University NHS Foundation Trust. “We keep our feet on the ground and work hard to ensure we deliver solid and quality services that meet the needs of our patients and create a positive reputation.”

Tina continues, “We focus on patient choice, access and quality to feel fit for the future. It has taken us two and a half years to ramp up our department and marketing efforts but we are now competitively placed in our region. We have increased patient referrals by 125% and achieved 98% satisfaction rates. My advice to other audiology departments that are not yet this far down their service promotion pathway is work steadily but quickly as the environment is changing.”

“East Kent Hospitals University NHS Foundation Trust is a blueprint for other NHS Trusts to follow in terms of gaining tangible time and cost savings for its audiology department via process and resource enhancements,” states Mark Laben, Product & Marketing Manager at Siemens Hearing Instruments. “The reputation of audiology services and patient choice is of paramount importance in these current times. Technology innovations and commercial knowledge can set providers apart.”


A Proposal To Increase EHR Satisfaction Using Education

A recent study presented at the 2013 HIMSS conference revealed through the survey of 4,279 clinicians that EHR satisfaction has declined from 39% in 2010 to 27% in 2012.

While many organizations and publications have speculated about what has caused the decrease in satisfaction, I’d like to suggest we dedicate our resources to solving the problem instead of simply discussing the causes. Like so many transitions in the past, I wonder if the solution could simply be a matter of education? The study cited that the number of clinicians using EHRs who claimed to be “very dissatisfied” increased by 10% during those two years. This begs the question, are all users dissatisfied with their specific program, or may the dissatisfaction be caused by change itself? After all, physicians and nurses are being forced to change a long standing practice of paper charting.

According to the Pew Research Center’s Internet and American Life Project 20% of Americans did not use the internet and 13% did not have access to a computer in 2010. Outside of those numbers there are many medical professionals who are simply uncomfortable with computers or do not have strong typing skills. If a nurse is learning how to navigate a keyboard while simultaneously having to learn a system, it’s not surprising that he or she may be dissatisfied with the change. The disruption in workflow could be greatly improved by teaching nurses and doctors how to integrate EHRs into their daily tasks while still in the classroom.

Academic electronic health records programs, like EHR Tutor, allow students to gain exposure to EHRs before entering the workplace. Learning how to use electronic charting while still learning how to do the basics of their job, teaches students to be just as comfortable with a computer as they would be with a pen and piece of paper. This is something that may help ease the transition to electronic charting in the future.

In addition to being generally dissatisfied, the number of users dissatisfied with the “features and functionality” of their EHR system increased from 51% to 61%. One pain point seemed to be the fact that the features and functionality in many EHRs do not align well enough with clinicians’ workflow. Workflow can be determined by meetings with key stakeholders, shadowing medical personnel during their workday and conversations with designated doctor or nurse champions. The process works best when input from the people who will be using the system is carefully considered and fully utilized. However, improving workflows will not solve the entire problem.

For example, let us examine a problem like “alert fatigue”. In many systems, alerts pop up with warnings about drugs that may be unnecessary or elementary for a prescribing physician, or with a warning that a field is missing data that may not be relevant to the patient. An alert may also appear after a particular issue has been handled. While the alerts may seem logical to a programmer, they don’t necessarily make sense in the field. Thankfully, there are more and more schools offering courses on healthcare technology, which provide a foundation of knowledge for future developers and analysts.

Centers like the Training Hub for Operative Technologies in Healthcare at Imperial College in London offer full programs dedicated to healthcare technology. For current developers, offers free courses including “Health Informatics in the Cloud”, “Interprofessional Healthcare Informatics” and “Healthcare Innovation and Entrepreneurship”, all of which examine the real life work of medical professionals in relation to the technology they use. This is a knowledge set that is absolutely necessary for a programmer trying to design a system for those very people. By having companies sponsor those classes or conversations, we would open the lines of communication and enhance the education of program developers.

Along with a decrease in satisfaction regarding features and functionality, the amount of clinicians who said they would not purchase their current EHR system again if given the chance increased from 25% to 38%. This cannot be solely the fault of developers; some of the onus must fall on consumers themselves. Instead of hearing the lament, “If only I would have known…” after an EHR implementation, we can begin by making sure medical offices do know what they are getting with any particular system and what they should expect when shopping for an EHR. Educating consumers is imperative. For example, the level of computer skills and familiarity with technology needed when using different programs may be a huge factor for a practice with less computer savvy practitioners.

Reading the reviews on quickly revealed that AdvancedEMR can be difficult to set up and implement for less technologically inclined staff, whereas Practice Fusion seems to be less customizable, but easier to use (based on user reviews alone). Using EHRCompare to research multiple EHRs, a user can search by specialty, setting, and hosting preference. Then, all applicable EHRs will appear with an overview of features along with user reviews. That information not only gives consumers a great place to start, it teaches them what questions to ask and what to look for. What are some pain points a consumer may not have thought of? How do the program specs translate to office usage?

Another great resource is the Health IT government website which has a full list of all certified EHR systems: It has a large checklist of features for each product, allowing consumers to see, at a glance, what is available and what is missing. That way, consumers know all the details even if the EHR sales rep did not disclose them all. Knowing what to look for can help buyers purchase the best system for their particular practice.

Overall, any change in procedure involves a long, arduous education process. While there are technical problems to overcome in the present, many problems can be prevented with simple education in the future. Using the resources available we can make sure new medical professionals, EHR programmers and consumers all have access to the best resources and knowledge base possible. This is something that can only lead to improvement.


IBM Helps Inland Northwest Health Services Deliver Cloud-Based Healthcare Solution

IBM have announced that Inland Northwest Health Services is improving patient care via their cloud-based electronic health record services delivered to physicians and medical facilities with IBM server and storage technology.

The solution based on IBM System x servers, Storwize and DS8000 Storage systems, SAN Volume Controller storage virtualization technology and storage software, ensures high reliability, availability and efficiency for the EHR services INHS provides to 40 hospitals and 750 physicians in the northwest United States.

"The core application we provide to our clients is a comprehensive system covering a full range of healthcare activities -- hospital operations, admission of patients, pharmacy orders, lab services, and patient clinical information," said Chad Skidmore, director of INHS. "Because it covers so many critical aspects affecting patient care, we needed a cloud solution that could provide the highest quality of service, and the performance of the technology IBM is providing is just amazing."

INHS chose IBM's data center solution for their cloud to help them address key pressures on their existing IT infrastructure. The company is experiencing annual growth of 25 percent, and is rapidly rolling out new services, significantly increasing their transaction volume. These combined demands were growing faster than their existing server and storage infrastructure could handle, driving a need to increase system efficiency and utilization.

In addition, INHS wanted to reduce the footprint of their data center in terms of physical space, power consumption and cooling requirements. With the IBM solution, roughly 95 percent of their 1,200 servers are virtualized, increasing system uptime, doubling performance for end users of cloud services applications, and meeting or exceeding all of the client's service-level requirements.

With the flexibility of the solution, INHS can rapidly respond to changing business demands because new storage can be added with no downtime, resulting in no loss of service to INHS customers. At the same time, the amount of capacity in the data center has increased while floor space has been reduced by 28 percent and overall power consumption has held steady.

For end users at the organizations served by INHS, performance is two times faster and far more reliable.

"The cloud-based services INHS is providing to their clients demonstrate how our technology can help improve the quality of healthcare services for doctors, medical facilities and ultimately patients," said Jane Munn, vice president and business line executive for Cloud, IBM Systems and Technology Group. "Based on the performance of our System x and Storage offerings for their current data center requirements, INHS is now evaluating adding PureFlex systems to their infrastructure." The solution, provided through IBM Business Partner Solutions-II, consists of System x3850 and x3650 systems, BladeCenter H Chassis and BladeCenter HX5 servers.

For storage, the solution uses Storwize V7000 and DS8000-series storage systems, and System Storage SAN Volume Controller software, serving the core MEDITECH healthcare information system and about 400 ancillary applications. It also uses IBM Tivoli Storage Productivity Center software for data reporting and IBM Tivoli Storage Manager for centralized, automated data protection. IBM Global Financing provides financing services for the project. The combined solution has enabled new levels of uptime and stability, increased business agility, faster end-user performance and greater operational efficiency -- critical benefits for what INHS describes as the largest single instance of the MEDITECH MAGIC software environment currently running in the world.


Blood Pressure Monitoring Testing Market is Expected to Reach USD 3.7 Billion Globally in 2019

According to a new market report published by Transparency Market Research "Blood Pressure Monitoring Testing Market Global Industry Analysis, Size, Share, Growth, Trends and Forecast, 2013 - 2019," the global blood pressure monitoring testing market was valued at USD 1,713.3 million in 2012 and is estimated to reach a market worth USD 3,661.3 million in 2019 at a CAGR of 11.5% from 2013 to 2019.

Hypertension is one of the leading causes of heart diseases and strokes globally. The exact cause of high blood pressure is unknown but it develops with changing lifestyle and growing age. Rise in prevalence of high/low blood pressure is attributed to sedentary lifestyle, lack of physical activity geriatric population and rising stress. Blood pressure monitors are widely used by physicians in clinics, hospitals and even by patients themselves at home for self-monitoring. With the rising incidence rate of hypertension there is an increase in awareness about monitoring techniques, creating a substantial rise in demand for blood pressure monitoring devices.

There are various social, behavioral and metabolic factors that determine and contribute to the development of high blood pressure (hypertension). The blood pressure monitoring and testing market can be segmented as sphygmomanometers, automated blood pressure monitors, ambulatory blood pressure monitors, blood pressure transducers, and blood pressure instrument accessories. Manufacturers are coming up with new and innovative digital blood pressure monitoring devices that are easy to use and provide accurate readings instantly.

The digital sphygmomanometers market is expected to grow at a faster rate compared to other types of sphygmomanometers (mercury and aneroid) as they are easier to use and provide comparatively accurate results. Technological advancement is another important factor responsible for the growth of this market. mHealth is the new technological breakthrough in the healthcare market, where ubiquitous mobile technology supports the growth and successful implementation of mobile technology in healthcare industry. Prevention and early detection are the important factors for regular monitoring. Hence, mobile and portable devices would help the patient population to monitor their parameters. Devices when connected wirelessly would automatically transmit the required data of the patients to healthcare professionals. The North American market accounted for the largest share of more than 40% in 2012 and is expected to dominate the market during the forecasted period.

This accelerated growth is mainly due to rising population, sedentary lifestyle, increasing stress and changing lifestyles. It is estimated that one in every three Americans suffer from hypertension and an individual is three times more susceptible to heart diseases when suffering from hypertension.

The Asia-Pacific region is expected to grow at the highest CAGR of over 12% from 2013 to 2019, due to expanding population base coupled with a sedentary lifestyle, triggering growth in this region. Prevalence of high blood pressure is more rampant in low or middle income countries as compared to high-income countries due to a growing number of people with undiagnosed, uncontrolled and untreated high blood pressure.


CAJ Senior Care Services Deploys Oracle HCM Cloud to Help Establish Innovative HR Management Platform

Oracle have announced that Beijing CAJ Senior Care Services Co. ("CAJ," also known as Right at Home (China)) has adopted Oracle Human Capital Management (HCM) Cloud and Oracle Talent Management Cloud to help establish its HR management platform and improve HR management and efficiency.

With the project recently going live, the new HR system has completed the company's operational management platform that has been designed to effectively support the company's rapid business growth and expansion. Established in 2009 and following a social enterprise model, CAJ is a professional company providing quality senior care and home health care services for elderly, disabled and patients. It aims to become a leader in the elderly healthcare service industry by improving its service quality and personalized service, maximizing HR resources with leading service solutions, and cutting down individual customers' cost burden and overall social endowment cost.

CAJ needed to address many challenges at the early stage of business development, including how to recruit top talent, how to cultivate and train junior staff and how to manage staff. Oracle offers the industry's most complete cloud portfolio, Oracle Cloud, with high flexibility, best practices, easy deployment and high reliability. Because of its exceptional reputation and leading technology, CAJ chose Oracle to help it establish a HR management platform. CAJ hopes to leverage Oracle's global leading cloud platform and best practice to continuously innovate, and create the true value from HR. CAJ adopted Oracle's cloud services to help avoid large upfront investments.

Part of Oracle Cloud, Oracle HCM Cloud and Oracle Talent Management Cloud adopted by CAJ not only provide a good user experience on PC, iPad and iPhone, real-time BI analysis and internal social collaboration, but also integrate multiple functional models including Global HR, Payroll and Benefits, Recruiting, Onboarding, Learning Management, Performance and Goal Management, Talent Review, and Business Intelligence. The first stage of the project has already gone live after a two-month deployment period. CAJ intends to deploy Payroll and Benefits as well as the Performance Management in the next step. The full project is expected to be completed in 2014.

Through the deployment of Oracle HCM Cloud and Oracle Talent Management Cloud, CAJ can streamline the process of recruiting, training and management, realize dynamic multi-dimensional information collection and analysis based on organizational structure, and enable continuous innovation by integrating user experience and social platforms into a corporate talent management system.


Medicus Acquires Oxybec Sante-Confort

The Médicus Group (« Médicus ») have announced that it is acquiring Oxybec Santé-confort (« Oxybec »), a Corporation specializing in daily life aids as well as autonomy and mobility support equipments.

Financial terms were not disclosed. Since 1988, Oxybec developed an expertise in the support of the ageing persons or in loss of autonomy by the sale, rental and after sale service of orthopedic and medical equipments. The Corporation offers latest technology products, insures the training of its personnel to meet the growing needs of the Québec clientele for the institutional and the private sectors, while adopting a responsible and fair behavior.

Jacinte Bleau, President and Chief Executive Officer of the Corporation, declared: "We are aware of the growing needs of an ageing customer base in Québec and the upcoming "Livre blanc" in the home care organization. The expertise of Mr. Christian Fabi and the Oxybec team adds to the Médicus know-how in order to better develop this market keeping in mind its quest for excellence".

Christian Fabi, for his part, said: "We are proud to partner with Médicus and The Jean Coutu Group who share our values and are highly concerned with offering high quality products and services. The sharing of the two companies' expertise will benefit our customers. Autonomy is security at home, the prevention of falls, the secure adaptation of the home, the fitting of a bathroom as well as bringing technical support to the people with reduced mobility or loss of autonomy".

Following this transaction, The Jean Coutu Group (PJC) inc. and the Bleau family each own 47.5% of the Corporation and Christian Fabi owns 5%.


INTEGRIS Health Uses SAS® Visual Analytics To Uncover Medical Insights, Speed Decision Making, Flexibly Share Information

INTEGRIS Health will capture value from big data, through advanced graphical visualization tools from business analytics leader SAS. The largest health care system in Oklahoma will use SAS® Visual Analytics to quickly and easily sift through mammoth amounts of data to understand resource requirements and usage statewide – for example, what communities are ER patients coming from? What types of treatment do they receive? By analyzing resource use and practice trends, INTEGRIS will ensure that it is not only meeting the health care needs of Oklahomans, but doing so as cost-efficiently as possible.

"INTEGRIS comprises everything from hospitals and clinics to independent living centers throughout Oklahoma," said Bruce Lawrence, President and CEO, INTEGRIS Health. "We need to take advantage of the data each facility creates every day, and SAS Analytics will help us deliver excellent patient care at every location. Being able to quickly dive into our data, we can manage our services more efficiently – which improves patient health outcomes."

A long-standing SAS customer, INTEGRIS has selected SAS Visual Analytics an in-memory solution for exploring any amount of data very quickly. Users can spot patterns, identify opportunities for further analysis, and convey results with visual clarity via Web reports or iPad® and Android tablets. Quickly reading data into memory for fast processing and data visualization, SAS Visual Analytics lets users explore all data, not just a sample. They can execute analytic correlations on billions of rows of data in just minutes or seconds, and present results in easy-to-understand charts, graphs and animations.

They can quickly identify patterns, trends and relationships in data that are not apparent unless graphically displayed. "Visual analytics is like a GPS to pinpoint and provide speed of reporting to quickly explore data, allowing INTEGRIS to better manage and allocate resources, reduce costs and improve quality," said Dr. Graham Hughes, SAS Chief Medical Officer. "It's ultimately about providing exceptional patient care."


Kinnser Begins Major Product Expansion with New Software for Hospice

Kinnser Software, creator of the most widely used software solutions for home healthcare, announces a major product expansion that begins with a completely new solution for hospice. Kinnser Hospice™ has been developed in collaboration with a select group of successful hospices and post-acute consultants. It is the company’s latest addition to an increasingly comprehensive set of solutions that increase efficiency and improve patient care. Kinnser Hospice leverages the proven features of Kinnser’s popular solutions Agency Manager™ and Therapy Manager™, but is specifically designed for hospice. The software includes patient-centric intake and scheduling, comprehensive clinical charting, Medicare billing, and many additional tools to help hospices focus on compassionate care without sacrificing their need to be successful businesses.

“We’ve been asked countless times – ‘Why can’t you do for hospice what you’ve done for home health?’” says Chris Hester, president and founder of Kinnser Software. “Well, that’s exactly what we’re doing – with the same ease of use, efficient workflows, and unshakeable commitment to quality care. Whether a hospice is struggling with a poor solution or is considering software for the first time, they shouldn’t make a move without seeing the innovation Kinnser will introduce in a few weeks. They’ll be glad they waited.”

Demand for hospice care is high, with more than 1.65 million people receiving services annually. This demand is reflected in the growing number of hospice programs, which increased from 4500 in 2007 to more than 5300 today. Despite this growth, hospices continue to struggle with software solutions that are not designed for them.

Most currently available solutions for hospice were originally designed for other parts of healthcare and poorly adapted for hospice. This has resulted in awkward workflow, frustrated users, poor financial performance, and a less than optimal experience for patients and families. Kinnser took a different, discovery-based approach by collaborating with successful hospices and knowledgeable consultants to create the definitive software for hospice.

Diann Verdugo, RN, Clinical Supervisor of Sea Crest Hospice, Inc. is one of the participants in this process. “We are thrilled to be working so closely with Kinnser to create Kinnser Hospice, a solution we truly believe will help our agency be more efficient and productive,” says Verdugo. “We can’t wait to get some hands-on experience with it as part of Kinnser’s early access program.”

Kinnser Hospice begins an early access program with a select group of customers this month. The solution will be available to the general market later this year.

“Kinnser’s approach to designing and developing their new hospice solution is unique in the industry. Through my involvement with Kinnser in the discovery phase of development, I’ve provided industry insight and guidance that I am confident will help Kinnser Hospice become a very impressive solution,” said Annette Lee, RN, MS, COS-C, Founder at Provider Insights, Inc. Kinnser Hospice is part of a major product expansion by Kinnser to support the success of healthcare businesses and improve patient care.


Ambercare Uses Mobile Healthcare Solution for Documentation at the Point of Care

Ambercare Uses Mobile Healthcare Solution for Documentation at the Point of Care

Home Health and Hospice care leader uses CellTrak VisitManager™ technology across entire organization to better patient immediate needs.

Ambercare is unique. Founded by Michael and Mary Merrell over 15 years ago, Ambercare is now employee-owned, so every patient is cared for by an owner. That is only one reason why the “Ambercare Standard of Care” is far superior to other home care providers. Because we embrace a holistic model of care delivery, patients can count on fully coordinated services with a single call. Their “bridge” model is designed to provide maximum flexibility to accommodate the shifting needs our patients may incur.

Ambercare elevates home health care standards. Their caregivers don’t merely do their job; they fulfill a personal mission, treating each patient and family member as their own. You rarely hear someone who is sick, plead to stay in the hospital. Regardless of condition, anyone would rather be home, in their own bed, in their own surroundings, and with the company of family and friends. But return to home requires careful attention and exacting care in order to ensure excellent patient recovery which is where Ambercare excels.

Ambercare has been using Suncoast Solutions as their electronic health record (EHR) for several years. CellTrak has offered a seamless integration with Suncoast enabling Ambercare to simplify and lower mileage reimbursement, obtain better staff accountability and ensure safety of staff. CellTrak was originally implemented for their home health aides but has now successfully rolled out to their field coordinators and also clinical liaisons. For the mobile field staff, CellTrak was able to offer them a very important option; choice. Ambercare decided to implement Blackberry and iPhone for their point of care devices.

Michael Merrell, COO at Ambercare commented, “When choosing CellTrak we were very happy to be offered a choice when selecting a cost effective device. As we have different departments on different devices we were able to select multiple devices according to the department using them” Mr. Merrel added, “We are successfully running visits, utilizing our staffs time better all while documenting at the point of care. We have embraced this technology to better utilize resources and serve our patients to accommodate their ever-changing needs. ”

At Ambercare, they stress comfort and quality of life at every stage of one’s time with us. When life is limited to days, weeks or months, rather than years, it takes a special person to know how to best help a patient as well as family and friends make that time as comfortable and meaningful as possible. Ambercare Hospice caregivers are highly skilled and expertly trained in dealing with the challenges that end-of-life presents. They whole-heartedly provide their patients and their loved ones with empathy, support and compassion every step of the way.

Michael K. Wons, President and CEO of CellTrak Technologies added, “Ambercare has been a pleasure to work with. They have truly embraced all aspects of our technology and have utilized this among multiple disciplines across their organization.” Wons added “This technology adaptation sets them apart and derives from their values of experiencing the Ambercare Standard of Care. We look forward to future expansions together in our partnership” In addition to the integrated visit verification features of the solution, the GPS features available as part of CellTrak takes the guess work out of calculating mileage. GPS tracks the mileage to and from each patient’s home and immediately stores it in the system. It also gives staff members the ability to get directions from wherever they are to a patient’s home.

About Ambercare

Ambercare provides a full range of care and services including: home health care, hospice, personal care services, physical, occupational and respiratory therapy, and medical equipment & supplies to best meet the needs of patients and their families. Currently Ambercare serves many communities in New Mexico from Las Cruces to Las Vegas. Because nobody deserves less than Ambercare, when the need arises we will offer our services to additional communities, but only at a place that will never compromise our highest standards of care and service. For more information, visit

About CellTrak Technologies

CellTrak Technologies, Inc. is the leading provider of integrated mobile solutions for the home healthcare, hospice, and private duty markets. Our patented software-as-a-service solutions run on GPS-enabled mobile devices via a homecare technology platform which automates workflow and reduces cost. Data is transmitted wirelessly via our secure cloud based services making the data available real time where instantaneous integration is provided to the back-end clinical systems and the payer networks. Healthcare Workers across the United States, Canada and the United Kingdom deliver millions of successful visits every month via CellTrak. For more information please visit:


McKesson Adds Real-Time Analytics, Mobility to Supply Chain Solution

McKesson Adds Real-Time Analytics, Mobility to Supply Chain Solution

As healthcare organizations look for ways to reduce costs under health reform, the hospital supply chain has emerged as the leading area of opportunity for new capital and savings. To help providers better take advantage of these potential new efficiencies, McKesson recently announced enhancements to its fully integrated, cloud-based sourcing solution. The solution provides organizations with real-time actionable supply chain data, and mobile access to help drive workflow efficiencies and reduce expenses across their supply chain network.

Insight is a new analytics feature within McKesson Strategic Supply Sourcing™ that brings its guided formulary procurement to the highest level of efficiency by providing supply formulary analytics information comparing vendors, product families or cost centers, all in real-time. An industry first, the solution uses artificial intelligence to present comparison data in an actionable format without the need for additional lengthy analysis. These predictive analytics identify opportunities for savings by providing spend leakage visibility throughout their supply chain. Healthcare providers can more easily determine where product standardization and spend consolidation opportunities exist.

"Insight will enable us to act on the data and save money. All healthcare systems are struggling to reduce cost and Insight is the tool that can make savings happen," said Joe Volpe, vice president of supply chain at Wheaton Franciscan Healthcare, in Glendale, Wis.

Wheaton Franciscan has already identified millions in annualized savings from using McKesson's eProcurement suite to address price variance, fee reductions and product standardization needs. New mobile access also greatly enhances workflow efficiency by enabling users to make anytime-anywhere purchases and receive critical alerts via their mobile device. With the solution's smartphone voice detection capabilities, supply chain staff can perform consumer-like searches from the marketplace's millions of catalog items, including full product descriptions and pictures as well as hundreds of trading partners. McKesson Strategic Supply Sourcing then helps identify savings opportunities by automatically searching for lower cost or substitute products, validating contract prices, reconciling back orders and identifying volume and tier-level discounts.

"Our broad portfolio of supply chain solutions provides the tools needed to better manage one of the most significant costs facing healthcare organizations today," said Todd Tabel, vice president, McKesson Supply Chain Solutions. "By providing a 360o-view of their supply chain, we can help our customers drive meaningful improvements in their operations and bottom line."

Tabel added that increasing efficiency and improving financial resources are important components of McKesson's Better Health 2020™ strategy, a comprehensive initiative designed to provide healthcare organizations with the capabilities needed to improve operational performance and quality as reform continues to unfold. 

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