Procura Attains Mobile Milestone Topping 3 Million Mobile Healthcare Visits

The Procura Group of Companies announced today that a new record has been achieved with their industry leading mobile healthcare solution securing their position as the most successful provider of mobile community and home care services worldwide.

Today, the Procura Mobile platform has successfully supported the delivery of 3.4 million visits. Additionally, the growth in mobile device use on the Procura platform is growing faster than any other mobile solutions with 1 million visits served every three months. This is forecasted to increase to 1 million visits per month by 2015. The Procura Mobile platform has been in use globally since 2011 providing a mobile solution for home and community care providers across the globe. As the innovators in mobile, Procura continues to bring great technology that allows providers perform their care in the home through the convenience of a mobile device. The Procura Mobile platform supports healthcare visits across a wide range of devices, form factors and operating systems.

"Procura has always seen the use of mobile devices as a critical component in the delivery of the vision of Population Healthcare Management," stated Scott Overhill, CEO The Procura Group of Companies. "Our dedication to blending technology across the continuum of care reflects our vision of healthcare to focus the right tool for the right purpose. As an example, our smart phone solution is ideal for personal support services and routine nursing visits."

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Leading Hospice can Picture Better Patient Outcomes with Secure Photo Application

Leading Hospice can Picture Better Patient Outcomes with Secure Photo Application

  • Cross Timbers Hospice uses Secured Photo Capture from CellTrak Technologies for Improving Patient Care and Service Delivery.

It is the mission of Cross Timbers Hospice to provide quality hospice services that give those with terminal illnesses and their families the opportunity to live each day to the fullest, with choices and dignity. They are dedicated to improving the health and well-being of people who have long-term or advanced illness, whether they live alone, or with family or in a facility. The heart of Cross Timbers Hospice is the clinical team who provides and helps with the care people need. Cross Timbers Hospice is more than just a trusted name in their community, they are people who care and are dedicated to assisting patients in receiving the care they deserve.

Hospice is a special approach to care which combines medical expertise and compassion for those suffering with a life limiting illness. Cross Timbers Hospice focuses on a quality of life. To further their passion for patient care they implemented CellTrak Technologies latest feature, secured photo capture. This new feature allows photo capture at the point-of-care in a HIPAA secured fashion similar to secure messaging within its mobile application. The photo capture is useful along with GPS and electronic signature capture to prove a visit occurred as specified in the patients care plan and can be audited via the visit system of record from CellTrak.

Cross Timbers Hospice is about providing comfort, easing pain, listening, or sharing a smile. Their hospice affirms life and does not hasten the end of life. Cross Timbers Hospice decided to implement a mobile technology for real-time data, lowered mileage reimbursement and automation of care plans. Complete automation is fulfilled with an interface into their current EMR, which is Suncoast Solutions. The new feature is currently deployed to field staff for real time monitoring. Cross Timbers Hospice chose to use the latest Samsung Android devices running on the AT&T network.

Rachel Currier, HR Director, commented, “The photos we have captured of wounds were very eye opening to our nursing staff. Most times our CNA’s are first in the field to see what is happening with patient care and having the ability to send these to deploy more care will ultimately enhance patient care experience and pro-actively comfort patients in this very delicate time.”

“The new photo capture feature in the CellTrak solution has assisted with improving overall operational and occupational health and safety outcomes for enhanced patient care and service delivery,” shared Mark Dodge, Executive Director “The easy to use feature is secure, accurate and compliant. Since we can access the photos in the VisitManager portal, we are able to view the photos in the office in real-time and have the GPS evidence to assure our staff is safe and that patient care progressions are tracked and in some cases, alert other disciplines for timely interventions.”

This new feature allows multiple photos to be captured and the photos to reside only within the secured app and not on the device in the photo gallery. The photo as it is captured is date and time stamped along with the specific GPS quadrants of where the photo was taken. When visit notes are printed by the home healthcare agency the photos along with signature can also be included in the visit management report. In addition the photos tied to a specific visit are accessible via the VisitManager Portal. When medical treatments cannot cure an illness, Cross Timbers Hospice may be needed. A patient may be eligible for the benefits of Cross Timbers Hospice services when he or she has a life-limiting illness with a prognosis of six months or less, as determined by a physician. When the goal of treatment has changed from curative or aggressive care, to comfort care Cross Timbers Hospice will be there.

Michael K. Wons, President and CEO of CellTrak Technologies added, “This first of its kind feature for the home healthcare and hospice industry is making quite an impact. We developed this feature based on agency needs. Due to the increase of compliance issues and fraudulent activity, we needed to provide a cost effective and compliant solution that provides accountability, clinical features and real-time indisputable GPS evidence of care. Working with Cross Timbers Hospice, one of the first in the industry to use a secure application, has been a pleasure and we strive to continue to improve outcomes together.”

CellTrak solution offerings have gone beyond mobile and with a deep focus on removing fraud and increasing compliance. CellTrak has become the complete visit system of record. Photo capture, secured messaging and signature capture at the point of care to complete your visits without paper and can be interfaced into any of clinical, scheduling, billing and payroll partner systems and can also be interfaced into agency custom developed systems.

About Cross Timbers Hospice

We are dedicated to improving the health and well-being of people who have long-term or advanced illness, whether they live alone, or with family or in a facility. The heart of Cross Timbers Hospice is the clinical team who provides and helps with the care you need. Cross Timbers Hospice is more than just a trusted name in our community. We're people who care, dedicated to helping you get the health care you deserve. For more information please visit: www.crosstimbershospice.org

About CellTrak Technologies

CellTrak Technologies, Inc. is the leading provider of integrated mobile solutions for the home healthcare, hospice, and private duty markets. Our patented software-as-a-service solutions run on GPS-enabled mobile devices via a homecare technology platform which automates workflow and reduces cost. Data is transmitted wirelessly via our secure cloud based services making the data available real time where instantaneous integration is provided to the back-end clinical systems and the payer networks. Healthcare Workers across the United States, Canada and the United Kingdom deliver millions of successful visits every month via CellTrak.

For more information please visit: www.celltrak.com

Leading Hospice can Picture Better Patient Outcomes with Secure Photo Application

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Trillium Health Partners Implements CellTrak™ Mobile Solution for Infusion Nurses

Trillium Health Partners Implements CellTrak™ Mobile Solution for Infusion Nurses

  • Renal Program implements mobile solution for staff safety for Home Dialysis.

Trillium Health Partners is a leading hospital with an outstanding record of performance, fiscal responsibility and quality patient care. The hospital encompasses three main sites – Credit Valley Hospital, Mississauga Hospital, and Queensway Health Centre – offering the full range of acute care hospital services, as well as a variety of community-based, specialized programs. One specialized program is the Renal Program. This entails care for patients with diminished kidney function and provides dialysis support when a patient’s kidneys are no longer functioning adequately.

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CellTrak provides Continuum Care Inc. in the US Virgin Islands with Many Benefits from its Mobile Application Platform

CellTrak provides Continuum Care Inc. in the US Virgin Islands with Many Benefits from its Mobile Application Platform

Continuum Care, Inc. (CCI), Hospice of St. Croix, St. Thomas and St, John, is a Virgin Islands company and is the first hospice in the Virgin Islands. CCI is also the first Medicare certified hospice in the US Virgin Islands.

CCI started on St. Croix in 2000 and expanded services to St. Thomas and St. John in February 2004. Continuum Care Inc. implemented their CellTrak service recently and has it integrated with their clinical software, firstHOSPICE from HEALTHCAREfirst.

 

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CellTrak’s Point of Care Technology Allows Bristol Hospice to Focus on Patient Care, Not Paperwork

CellTrak Technologies and Bristol Hospice’s roll out of the real time point of care solution has provided benefits to everyone who touches the CellTrak service. From the field staff to the schedulers and administrators they all have gained a benefit by knowing that cellular automation at the point of care helps deliver better patient outcomes.

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CellTrak Launches New Outcome Based eCare Solution for Nurses

CellTrak Launches New Outcome Based eCare Solution for Nurses

CellTrak Technologies Inc. is pleased to announce the launch of a new Outcome Based eCare solution for nurses, clinicians and other medical professionals. The new application includes initial, reassessment and discharge assessments which enable the capturing of real-time information at the point-of-care.

 

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Accurate Data Provided by CellTrak keeps the Northwood Homecare Team Well Connected

CellTrak Technologies real time point of care solution has once again provided automated benefits to this home care organization in Halifax, Nova Scotia. Northwood Homecare began using the CellTrak service in the fall of 2009. CellTrak's service eliminated paper reports from the field as well as inaccuracies or forgotten tasks at the point of care. This in turn allows Northwood to deliver up to date information and better care for their patients needs.

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HTM Speaks with Christie Franklin, CEO at Bristol Hospice

Head quartered in Salt Lake City, UT, Bristol Hospice provides a bridge in the continuum of care delivery system; focusing on the pain and symptom management related to end-of-life needs. With a focus on providing a family centered approach in the delivery of hospice services throughout the communities. Bristol Hospice currently operates in Merced, California, Sacramento, California, Salt Lake City, Utah, Honolulu, Hawaii, and surrounding areas. Additional expansion of operations is planned for in the future as indicated. The following interview was conducted by CellTrak Technologies and Healthcare Technology Magazine, in April 2011 with Ms. Christie Franklin, CEO at Bristol Hospice. The interview was a follow-up to check in and see how things were going.

HTM: Please introduce yourself, your background and your current role within Bristol Hospice:

Hello my name is Christie Franklin RN, BA, CHCE, President and CEO Bristol Hospice.

I have over 25 years Homecare/Hospice Leadership experience. My background includes expertise in operational development of denovo and acquisitions in the homecare and hospice industry. In addition, my experience includes operational development with a focus on quality outcomes and benchmarks. In my career I have had the opportunity to serve on several homecare and hospice national committees and boards such as National Association Homecare and Hospice, National Hospice and Palliative Care Organization, National Quality Forum, HCAP.

HTM: Who is Bristol Hospice and where did it all begin?

Bristol Hospice development began in 2006. Bristol Hospices is a denovo start up company which now operates five locations in California, Utah, Hawaii and Georgia (new start up awaiting CHAP survey). All Bristol Hospice locations are licensed, as per state requirements, Medicare certified and accredited with deemed status thru Community Health Accreditation Program (CHAP).

HTM: What do your clients want, need and desire?

Hospice services in a setting of choice which also meets the needs of the care continuum as indicated. The American market for wireless home-based healthcare applications and services will grow.

HTM: Why did Bristol Hospice become a leader in this area and move forward with CellTrak’s mobile application and platform?

Bristol Hospice’s strategic initiatives focus on the development of wireless home-based health care applications and services to promote efficiency, care coordination, and support to our leadership and care teams.

HTM: How does CellTrak’s mobile technology help the clients and the business needs at Bristol Hospice?

CellTrak provides support for both our care team coordination and scheduling, as well as back office functions such as payroll and billing information. In addition, Cell Trak provides leadership the ability to promote concurrent scheduling and care plan coordination to meet the needs of our patients and families when changes occur. The tight integration of CellTrak with Suncoast Solutions provides the best solution available to agencies today.

HTM: How do you see your business changing or developing in the next 5 years?

Bristol Hospice’s strategic initiatives focus on the use of technology to improve care coordination, support leadership and care teams, provide concurrent data for quality assurance and improvement and promote efficiency which back office functions. These strategic initiatives are the road map for Bristol Hospice. The business changes and developments over the next five years will be focused on quality, care coordination and the increased use of technology to promote these initiatives.

HTM: Explain a typical day in the life of a home care agency using CellTrak technologies:

The use of CellTrak first allows for careplan and schedule updates to occur throughout the day. The CellTrak also provides the agency staff support in reporting visit mileage, time sheet, and documentation daily. The use of CellTrak in both rural and urban markets is an added support for the care team. It particularly supports the team when schedule changes occur during the day to promote coordination in the care delivery.

HTM: Many healthcare technology and IT organizations talk about change management during many new technology rollouts… and how “people”, not “technology”, can be the major reason implementations are unsuccessful or delivered over budget or not on time. How did it all go when Bristol Hospice implemented CellTrak?

The implementation of CellTrak in Bristol Hospice location first began as a pilot project. Immediate and ongoing feedback was positive by all hospice team members involved in the project. The support, education, and tools provided by CellTrak allowed for a very successful implementation. The major reason for the successful implementation was due to the CellTrak product and tools. The implementation was lead by a designated Team focused on the project. In reviewing the successful outcome of the CellTrak implementation, Bristol Hospice leadership was very pleased with the feedback from all team members regarding the easy of CellTrak implementation.

HTM: Explain the hospice market in America, and the core products and services that are in demand from hospice providers today:

The hospice market in America today is focused on the care delivery of patients and families in their setting of choice in both rural and urban markets. This would include patients that may reside in the home or other settings of their choice. Hospice services are delivered by the multidisciplinary team for care and services based on a patient’s individualized plan of care related to end of life.

HTM: How will your business expand in the coming 5 years and will CellTrak play a role in that expansion?

Bristol Hospice anticipates further development to provide hospice services in current and new markets as identified. Over the next five years, our business anticipates further development and focus in the care continuum, quality, and coordination due to health reform. In addition, Bristol Hospice has developed strategic initiatives to focus on supporting new health reform initiatives such as concurrent care models. As Bristol Hospice continues to implement these initiatives CellTrak is an important to our operational model and roll out for services. CellTrak will support the company’s focus on care plan coordination, quality initiatives, back office efficiency for billing and payroll, support to our care teams.

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HTM Speaks with Dave MacDougall, Controller, Northwood Homecare

HTM: Please introduce yourself, your background and your current role within Northwood Homecare Limited:

My name is Dave MacDougall. I’ve been the Controller for Northwood Homecare since 2005. More recently I’ve taken on the additional role of Project Manager for Celltrak Implementation.

HTM: Who is Northwood and where did it all begin?

Northwood will celebrate 50 years this Fall. We began as an Affordable Housing Development for “Senior Citizens” in the 1960’s and have since become a leader in Continuing Care for Atlantic Canada. As a Not-for-Profit we continue to ensure that our main focus is the clients that we serve.

HTM: What do your clients want, need and desire?

Our clients look for reliable homecare service enabling them to live in their own homes for as long as possible. They expect qualified, caring and dedicated staff and appreciate high standard of service that Northwood provides.

HTM: The Canadian market for wireless home-based healthcare applications and services will grow. Why did Northwood become a leader in this area and move forward with CellTrak’s mobile application and platform in 2009?

Northwood has a culture of quality, leadership and excellence. We’ve long appreciated the need for the right technology to ensure the best outcomes. Having previously rolled out cell phones and a comprehensive scheduling system, CellTrak/Smart phones were the next logical step towards improving staff safety, staff connectedness and enhanced record keeping. We have realized for a long time that communication with our staff is key and the importance of giving them the tools to focus on what they do best, providing client care. Celltrak were the logical partners, being leaders in their field and understanding both the technology side and healthcare in the field. From the outset, Celltrak also understood the importance of their solution having positive cost implications. This made the decision an easier one.

HTM: How does CellTrak’s mobile technology help the clients and the business needs at Northwood?

Happy staff ensures happy clients. One of the ways to we can improve our field staff’s experience is by making them feel more “connected” to the organization. This is particularly important for field staff that has less contact with the office. CellTrak’s technology allows us to provide current schedules to our field staff, provide directions to clients, and reduce admin time. For administrative staff, it improves accuracy, increases productivity and allows us to manage with fewer resources.

HTM: How do you see your business changing or developing in the next 5 years? 

The Healthcare Sector continues to have larger demands, based on demographic trends. At the same time, government budgets are becoming more and more challenged. We continue to position our Home care business as an effective solution for these Healthcare needs. We need to become more responsive, more cost effective, and focus on our core competencies. Celltrak allows us to achieve each of these with confidence.

HTM: Explain a typical day in the life of a homecare agency using CellTrak technologies:

Celltrak simplifies the scheduling process by reducing phone calls and getting accurate schedules into the hands of the field staff. It reduces the need for paper time sheets and simplifies the record keeping requirements by staff. Data entry by the timekeeping department is no longer necessary. The accuracy of mileage and client/travel time is dramatically increased.

HTM: Many healthcare technology and IT organizations talk about change management during many new technology rollouts… and how “people”, not “technology”, can be the major reason implementations are unsuccessful or delivered over budget or not on time. How did it all go when Northwood Homecare implemented CellTrak?

We ensured buy in, to the technology, at all levels of the organization. This included discussions with the union, ongoing feedback from field staff and constant education and support to the users. The implementation team included representation from all departments within the organization. All questions and concerns were addressed on an ongoing basis.

HTM: Explain your Canadian home healthcare market, and the core products and services that are in demand from home healthcare providers today:

The home healthcare market continues to evolve in Canada, but it takes time. Health is funded on a Provincial basis and funding structures can differ depending on the Province. Long Term Care and Home care receive Provincial funding while other solutions differ between provinces and may rely on private services. In Nova Scotia, for example, there is growing recognition of the value of Adult Day/Dementia Day programs and Personal Emergency Response Systems. These are innovative ways to reduce costs to the health care system while achieving the goal of allowing clients to age at home.

HTM: How will your business expand in the coming 5 years and will CellTrak play a roll in that expansion?

We continue to attract new hires and grow our Hours of Service. Recruitment and retention is key to this growth. New technologies help attract younger staff and create a feeling of autonomy and connectedness for our current staff. Northwood Homecare is also looking at expanding our service to other Health Districts. Quality, cost effectiveness, worker satisfaction, effective use of technology and sector leadership are all attributes that enhance our opportunities to enter new geographic areas. Celltrak will continue to give us competitive advantages in our Sector.

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