Nucleus Independent Living Enables Rapid Response to Care with CellTrak™

New solution platform enables apps that make data actionable.

Nucleus Independent Living a Non-Profit Health Service Provider of Community Support Services, serves the communities of Mississauga, Oakville, South Etobicoke, and 2 Supportive Housing sites in Toronto. Funded by Mississauga Local Health Integration Network and the Ontario Ministry of Health and Long Term Care, Nucleus embraces and has adopted the fundamental concepts of the Independent Living philosophy.

Nucleus was seeking a trusted partner to provide technology that would link resources and real-time alerts while delivering care. The technology needed to allow staff to link back to experts in the office to give rapid response to care issues. The strategy was that the staff in the field would link back to the office to direct them or contact resources to deliver the right care seamlessly with a simple to use mobile application that would work in and out of cellular coverage areas.

Beverley John, CEO/Executive Director, Nucleus Independent Living sat down for a post implementation interview to share her thoughts. "While technologies provide many benefits they can be disruptive in their implementation. Working with the CellTrak team we were able to get up and running with an easy to use solution for the entire Seniors Division care staff. It was important to us to leverage the current investment we have made in technologies that we use and add on new capabilities that would provide actionable data and improved workflow for our care team".

Home and community care is at the forefront of improving the access to healthcare across the care continuum and continues to be a major focus area for growth in staff and focus across healthcare. Homecare services include both medical and skilled nursing services and personal care services; including bathing, condition management, wellness, nutrition, and transportation services. Home health care can also include other services such as medical equipment and supplies, physical therapy and psychological services. The new CellTrak solution provided many benefits for Nucleus including but not limited to the following;

Fully mobilized workforce; Safety for staff; Improved quality; Late visits better managed; No shows are identified and managed immediately; Real two-way communication; Status change- new info can be shared and received in real time; Instant reporting; Increase privacy and security; Timely documentation; Locations and health conditions are kept private and secure; Data mining via portal/pulse: trends can be monitored and addressed promptly.

Nucleus was keen to use the new Alert Driven Management capabilities of CellTrak. This new feature includes the ability to set operational, clinical and systems alerts that improve quality and risk management for clients and staff. Alert driven workflow improves the agency efficiency in care delivery and preventing errors. Agency offices are sent targeted, actionable alerts via email and text to get real time insight into the performance of any visit. If an agency is dealing with underperformance issues or workforce scheduling challenges, alerts are sent to operations as to why this is happening, finance gets alerts on travel time and mileage optimization while systems receives alerts on device usage, data and security.

"Nucleus Independent Living was our initial project with Goldcare as the EMR system. With the integrated solution the new capabilities enable further enhancements in care delivery and quality that the team at Nucleus implemented very efficiently," shared Michael K. Wons, President and CEO of CellTrak Technologies, Inc.

CellTrak offers a family of mobile solutions built on the needs and input from the healthcare continuum. With solutions that start with an easy to use mobile device to empower your workforce to dynamically manage care delivery, care planning/coordination, and care team collaboration. CellTrak includes portal applications that provide real-time visibility and action for your entire care team.

Importantly, CellTrak enables any size agency a custom fit solution to allow more time spent on care and less on paperwork and redundant work. Together, CellTrak and leading Homecare providers across the globe partner to provide safety and better care for those in need.

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Ark Uses CellTrak™ for Comprehensive Assessment at the Point of Care

UK Leader Ensured of Highest Level of Personal Health Information.

London based Ark Homecare offers a continuum of homecare and healthcare services from basic care support in the home to specialized nursing. The peace of mind of their customers and their loved ones is Ark’s highest priority and achieving their mission within a constrained resource environment requires intelligent deployment of technology. Operationally Ark’s goal as a homecare provider is to provide better outcomes more cost effectively for their clients. Achieving these objectives requires improved operational efficiencies without substantial capital investments.

After evaluating market options, Ark selected CellTrak Technologies and Coldharbour systems as their solution partner for their integrated mobile solution at the point of care. By implementing an easy to use clinical assessment on a mobile device, CellTrak transformed how their field staff delivers care and improved compliance to the councils concerned about appropriate payment. Ark recently began using the CellTrak mobile care platform on new Samsung Note 3 devices which transformed their point of care assessment process while allowing for more time for care. Staff can utilize mobile to document care, capture signatures, dictations and photos at the point of care.

Through the CellTrak quality and risk management portal real-time alerts are triggered through the assessment to assess care and direct workflow across the entire organization. “We are able to start initial and follow up assessments at the point of care. We are also printing completed and easy to read assessments for the clients to leave at their home.

Signature capture features are being used to sign electronically and streamline the completed visit process.” Tracey Rodaway, Finance and IT Lead for Ark Healthcare To maintain and support their mission Ark chose CellTrak to automate their full clinical assessment process. Once a multi paper based assessment process is now accessed in one easy to use app on the mobile device.

The paper form is now a fully automated interactive tool, accessible anytime. Leveraging technology facilitates auto population, prompting and providing guidance in completing assessments, allowing for more person to person time with the client. The full clinical assessment includes client data, environment and risks associated with a client. Assessments are broken into 23 sections, for example, but not limited to medication risk, personal and contact details, and environment.

Ark is currently using Coldharbour to obtain the episode of care needed for each client. When they needed an easy way to capture data at the point of care and feed into their Coldharbour system, they felt mobile would be the best. CellTrak was able to deploy their HealthLink Integration Manager interface to create a real-time bridge into the Coldharbour system to the home of where care is provided. HealthLink provides the glue that connects multiple information sources, point of care devices and health information exchange partners.

“The interface development between CellTrak and the Coldharbour application is unique. This was a cornerstone requirement from the outset to allow our corporate clients a seamless interface from both applications capable of handling and verifying the volumes of data our largest clients generate. The culmination of the systems provides a genuine best of breed solution that has proven to be highly scalable and feature rich in the provision of mobile point of care solutions, “shared Mike Moreton, Sales Director for Coldharbour Systems.

Ms. Rodaway, added “The integration between CellTrak and Coldharbour allows for our schedules to be updated in real-time on staffs mobile devices. This feature allowed staff more time for visits and providing even more care for the clients. This feature allowed for an immediate response and coordination of staff to locations. We were excited and ready to get CellTrak and Coldharbour working together for a complete visit record.”

Assessors at Ark start the care delivery process by evaluating each client and creating the client specific plan of care. A carer is then dispatched to follow the care plan for the client in need. CellTrak quality and risk management portal supports assessors in ensuring safe quality of care as well as supporting staff in the client’s home. Portals identify variance to care allowing for early intervention to decrease acute care visits and exposure to preventable readmissions.

Receiving actionable data from the home in real-time is key to reducing emergency room visits and avoidable hospital readmissions for high-risk population of seniors and individuals with acute and chronic illness. Compliance can be easily demonstrated to their councils to show care services were delivered at a specific time, in that home, for that client. CellTrak facilitates positive and improved outcomes from operations, carers and most importantly, their clients.

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Tech-Savvy Seniors Seek Digital Tools to Manage Health

With an estimated 3.5 million U.S. citizens a year expected to reach 65 years-old through 20231, there is more focus on the growing number of tech-savvy seniors (57 percent) who are seeking digital options for managing their health services remotely, according to a new Accenture (NYSE:ACN) survey.

Although many seniors want access to healthcare technology, such as virtual physician consultations (42 percent) and self-serve tools (62 percent) like online appointment scheduling, research shows only a third of healthcare providers currently offer such capabilities.

The growing population of seniors are active online users, as documented by the Pew Internet & American Life Project that shows Internet use between 2000 to 2012 tripled for those 65 and older and doubled among those 50-64 years-old. Accenture’s analysis shows at least three-fourths of Medicare recipients access the Internet, at least once a day, for email (91 percent) or to conduct online searches (73 percent) and a third access social media sites, such as Facebook, at least once a week.

“Just as seniors are turning to the Internet for banking, shopping, entertainment and communications, they also expect to handle certain aspects of their healthcare services online,” said Jill Dailey, managing director of payer strategy, Accenture Health. “What this means for providers and health plans is that they’ll need to expand their digital options if they want to attract older patients and help them track and manage their care outside their doctor’s office.”

Two-thirds of seniors (67 percent) surveyed say that access to their health information is important, but only 28 percent currently have full access to their electronic health records. Similarly, 70 percent of those surveyed believe it’s important to be able to request prescription refills electronically, but, fewer than half (46 percent) say they can do so today. And, the majority (58 percent) want to be able to email healthcare providers, but only 15 percent say they currently have that capability.

“As the digitally engaged senior patient population continues to grow, healthcare systems need to consider the role the Internet can play in making healthcare more convenient for patients of all ages at every touch point,” Dailey added.

1 U.S. Census Bureau: 2011 Estimate of Older Population in the United States, November 2012.

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